Restaurant Equipment & Supply

Return & Exchange

Returns:

All returns are subject to Vortex Restaurant Equipment approval. No returns will be accepted and no credit will be issued without advance written authorization from Vortex Restaurant Equipment.

Returning An Item:

Should you wish to return an item, Vortex Restaurant Equipment will discuss the circumstances of your return request with you. Upon review, Vortex Restaurant Equipment will determine if the item(s) are eligible for return authorization. If deemed so, a written authorization for return will be sent to you by email or regular mail. If you do not receive written authorization for the return, you may not return the item(s). Returned items received by Vortex Restaurant Equipment will not be accepted unless there has been written authorization.

Authorized returns must be received in unused condition, and item(s) must be in original packaging. Vortex Restaurant Equipment will inspect item(s) to determine if they meet the authorized return parameters. Refunds will be credited to you within 10 business days after receiving the returned item(s).

For an authorized return, Vortex Restaurant Equipment may pay for the initial and subsequent return shipping, but this must be agreed upon prior to the return shipping.

All returns due to purchase error on the part of the customer will be charged, in addition to their return shipping cost, a minimum 25% restocking fee, to be deducted from the refund amount.

Any items returned to Vortex Restaurant Equipment without authorization will not be issued a refund/credit and will be shipped back to you at your expense.

Any items returned to Vortex Restaurant Equipment that are determined to not meet the criteria for return, will be shipped back to you at your expense and no refund/credit will be issued.

Exchange:

In certain circumstances, Vortex Restaurant Equipment will accept purchased items for exchange, however prior to returning an item for exchange, authorization from Vortex Restaurant Equipment must be obtained.

Exchanging An Item:

To exchange an item, prior authorization must be obtained from Vortex Restaurant Equipment before returning it to us.

An item will only be considered for exchange if:

  • The item is in its original packaging and has remained as unused. This includes removing any product from its original shrink wrapping such as in the case of plumbing equipment.
  • From the time of purchase to the time of an exchange, no more than five (5) business days may elapse.
  • If the exchange is for a more expensive piece of equipment, then a refund will be issued for the exchanged item, and a Sales Order will be made for the new piece of equipment.
  • If the exchange is for a less expensive piece of equipment, then a refund will be issued for the exchanged item, and a Sales Order will be made for the new piece of equipment.