If any equipment or item(s) of your order are damaged, you may either refuse the delivery or accept the shipment then submit a freight claim to the freight carrier company. Please inspect the delivery prior to signing off with the transporter. Damage noted after such time may not be claimable.
If the damage found seems minor or cosmetic only, it may be possible to repair or swap out damaged components. You must contact Vortex Restaurant Equipment immediately, as well as telling the driver you may be submitting a freight claim for damages. The transporter will provide instructions for how to submit a freight claim to their company.
If you are going to accept the shipment and submit a freight claim, you must note any and all damage on the bill of lading or receipt of delivery while the driver is physically present. You must be as specific and complete as possible when writing the description of the damage. You must state if the damage is on the outside of the packaging or if it was on the actual equipment or product(s) that you have unpacked in front of the driver.
NOTE: It is strongly suggested that you take photos of any and all damage that is found so that you can provide these for the freight carrier’s claim inspector. Do not throw away any of the original packaging or packing material.
If you find damage on any item after the freight driver has left your location, you will be unable to claim that the item was damaged while in the freight carrier’s possession. Once you have signed for your shipment, any damage now noted on the item(s) are your responsibility.
You have the option to refuse delivery of the shipment if any package(s) or item(s) are found damaged or if Vortex Restaurant Equipment has shipped incorrect item(s). There is no fee or cost for refusal if the shipment was damaged in transit or if it was an Vortex Restaurant Equipment shipping error. Record the reason for refusal on the Bill of Lading / Receipt of Delivery and return it to the Freight Driver.
NOTE: If, for any reason, a shipment is placed in storage under your control and is damaged while in storage, you will not be able to submit a claim for damages to the freight company or Vortex Restaurant Equipment.
You will be responsible for all costs associated with refusing to accept a shipment excepting damage in transit or shipping error. This will include full freight charges and fees for delivery as well as a 25% restocking fee.
If you refuse a shipment for any reason other than damage or incorrectness of order, please contact Vortex Restaurant Equipment by the end of the next business day.