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Vortex Restaurant Equipment

Vancouver Restaurant Equipment & Supply


    Warranty & Repairs

    Vortex Restaurant Equipment extends to the buyer, the manufacturer’s warranty (available upon request). A manufacturer’s warranty supersedes all other warranties unless specifically stated otherwise. Warranty information for specific products is available in the manufacturers’ product listings and / or on each of the respective manufacturers’ web sites.

    Vortex Restaurant Equipment makes no other warranties, expressed or implied, as to any matter whatsoever, including without limitation, the condition of the equipment, its merchant ability, or fitness for a particular purpose.

    Vortex Restaurant Equipment shall not be liable for any damages by reason of failure of the equipment to operate or by faulty operation of this equipment.

    Vortex Restaurant Equipment shall not be held responsible for any direct, incidental, or consequential damages, or liquidated damages or losses (including but not limited to loss of use, income, profit, or production, or spoilage or increased cost of operation) resulting from the installation, operation, or use of the equipment.

    Vortex Restaurant Equipment shall in no event be liable for injuries, accidental or otherwise, death to persons, or damage to property, or for incidental contingent, special or consequential damages arising from the use of any products.

    Vortex Restaurant Equipment warrants to the original purchasers of new equipment thereof, to be free from defects in material or workmanship, under normal and proper use, and maintenance service as specified by the company is adhered to including proper installation and start-up in accordance with the instruction packet supplied with each unit.

    Vortex Restaurant Equipment warrants that used equipment will function properly under normal use for 30 days from the date of the original purchase. Any repairs involving used equipment, occurring outside of the GVRD, will be at the discretion of Vortex Restaurant Equipment.

    All equipment shall be properly installed by qualified tradesmen, and the start-up shall be in accordance with printed instructions. No warranty shall be performed unless prior authorization has been obtained from Vortex Restaurant Equipment. Warranties are not assignable and apply only in favor of the original purchaser/user to whom the product was delivered. Any such assignment or transfer shall void the warranties herein made and shall void all warranties.

    Vortex Restaurant Equipment will provide an authorization number to an authorized service technician or service company, which must provide all parts for repair be they major or minor.

    For all warranty work, please contact Vortex during regular business hours, or contact us at: Please include the make, model, and serial number of the unit. We will be more than happy to deal with your warranty issues.

    Note: Warranties do not cover products misused, abused, or that have been modified in any fashion. Normal wear and tear is also not covered by manufacturer’s warranties. Please refer to our return policy and the manufacturer’s warranty for complete details.

    For products you believe to be defective with a gross weight of less than one hundred pounds, you are asked to bring the equipment in to Vortex Restaurant Equipment for our technician to examine. We reserve the right to withhold replacement or repair until we have had a chance to inspect the product.