We electronically receive your online order. Upon receipt, we transmit your order information and request fulfillment from the appropriate warehouse, distribution center, or manufacturer, depending upon the product(s) ordered. Products are packaged for shipping as soon as possible. However, depending upon product availability, some orders can take up to four weeks to deliver. If you are in urgent need of an item, or there is a ‘must have by’ date, please contact Vortex Restaurant Equipment prior to ordering to determine if your deadline can be met.